jitswin Privacy Policy —
Your Data, Your Rights

1. Data We Collect

jitswin collects personal data from players at various points throughout the account lifecycle — from initial registration through to account closure. The categories of data collected, and the contexts in which they are collected, are described in detail below. jitswin collects only the minimum data necessary for each identified purpose and does not engage in speculative or excessive data collection.

1.1 Registration Data

When you create a jitswin account, we collect the following information:

• Full legal name — used for identity verification and account correspondence
• Date of birth — used to verify that you meet the 18+ age requirement
• Residential address — used for identity verification and regulatory record-keeping
• Email address — used for account notifications, security alerts, and support communications
• Mobile phone number — used for two-factor authentication and account recovery
• Chosen username and encrypted password — used for account access control

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, jitswin may collect copies of the following documents when you request a withdrawal or when triggered by our internal verification thresholds:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport — photo page
• Bangladesh driving licence
• Proof of address — utility bill or bank statement dated within 3 months
• Payment method verification — screenshot or statement confirming bKash, Nagad, Rocket, or Upay account ownership
• Source of funds documentation — where required by jitswin's internal risk assessment procedures

KYC documents are stored securely and are not used for any purpose other than identity verification, fraud prevention, and regulatory compliance. Copies are not shared with third parties except as described in Section 3 of this policy.

1.3 Financial Transaction Data

jitswin records all financial transactions conducted through your account, including deposit amounts, withdrawal amounts, transaction timestamps, payment method identifiers (such as the masked bKash or Nagad wallet number associated with the transaction), and transaction reference numbers. Full payment instrument numbers — such as complete card numbers — are never stored on jitswin's servers. Payment processing is handled by certified third-party payment processors operating under their own data security standards.

1.4 Gameplay and Wagering Data

jitswin collects a full record of all wagering activity conducted through your account, including game titles played, wager amounts, outcomes, session durations, win/loss history, and bonus utilisation. This data is used for account management, fraud detection, responsible gaming monitoring, dispute resolution, and internal platform analytics.

1.5 Technical and Device Data

When you access jitswin.net, our platform automatically collects certain technical data about your device and connection, including IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, platform optimisation, and geolocation compliance checks.

1.6 Communications Data

jitswin retains records of all communications between you and the jitswin support team, including live chat transcripts, email exchanges, and any documents or screenshots submitted during support interactions. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

2.1 Marketing Communications

jitswin will only send marketing communications — including promotional emails, bonus notifications, and seasonal offers related to events such as Eid, Pohela Boishakh, BPL cricket season, and IPL — to players who have explicitly opted in to receive such communications during registration or through their account settings. Players may withdraw consent for marketing communications at any time by contacting jitswin support via live chat or by updating their communication preferences in the account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to withdrawal.

2.2 Automated Decision-Making

jitswin uses automated systems for certain processing activities, including fraud detection scoring, responsible gaming alert generation, and bonus eligibility assessment. Where an automated decision produces a significant effect on a player — such as account suspension or withdrawal restriction — jitswin provides the affected player with the opportunity to request human review of that decision by contacting the support team via live chat.

Personal data collected by jitswin is shared with third parties only where strictly necessary for the delivery of platform services, for compliance with legal obligations, or to protect the legitimate interests of jitswin and its players. All third parties with whom jitswin shares personal data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.

3.1 Payment Processing Partners

To process deposits and withdrawals, jitswin shares relevant financial transaction data and payment method identifiers with certified payment processing partners. These partners include the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and international card networks Visa and Mastercard. Each of these partners operates under its own regulated data security framework. jitswin shares only the minimum data required to initiate, authenticate, and complete each transaction.

3.2 Identity Verification Providers

jitswin may use third-party identity verification services to validate the authenticity of KYC documents submitted by players. These providers process identity documents solely for verification purposes and are prohibited from retaining, reselling, or further processing the data provided. Identity verification providers used by jitswin are certified to recognised data security standards.

3.3 Game Studio Providers

To deliver casino games and live dealer products, jitswin shares session authentication tokens and account identifiers with game studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios receive only the data necessary to authenticate your game session and record the outcome. They do not receive your full registration profile, KYC documents, or payment method details.

3.4 Regulatory and Legal Disclosure

jitswin may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where such disclosure is required by applicable law. In such circumstances, jitswin will disclose only the specific data requested and will, where legally permitted, notify the affected player of the disclosure request prior to fulfilling it.

3.5 Corporate Transactions

In the event that jitswin undergoes a merger, acquisition, or sale of all or part of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, jitswin will notify affected players via their registered email address prior to any transfer of personal data and will ensure that the receiving entity commits to processing the data in accordance with the standards described in this Privacy Policy.

A cookie is a small text file placed on your device by jitswin.net when you visit the platform. Cookies allow the platform to recognise your device across sessions, maintain your login state, remember language and display preferences, and collect aggregated analytics data that helps jitswin improve the platform for all users. jitswin uses first-party cookies only — we do not deploy third-party advertising cookies or cross-site tracking pixels.

4.1 Managing Cookies

You can manage cookie preferences through your browser's built-in settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling essential or security cookies will prevent certain platform features from functioning correctly and may prevent you from logging in to your jitswin account. Instructions for managing cookies are available in the help documentation of your specific browser.

4.2 Local Storage and Session Storage

In addition to cookies, jitswin may use browser local storage and session storage to maintain certain preference data and session state information. This data is stored on your device and is not transmitted to jitswin's servers in its stored form. It is used exclusively to improve the responsiveness and usability of the jitswin platform during your active session.

The security of your personal data is a priority for jitswin. We implement layered security controls at the network, application, and data storage levels to minimise the risk of data breaches and to detect and respond to security incidents promptly where they occur.

5.1 Encryption

All data transmitted between your browser or mobile device and jitswin.net is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption strength. This encryption is active on every page of jitswin.net — not only on the login and payment pages. Data stored on jitswin's servers — including personal data, KYC documents, and financial records — is encrypted at rest using industry-standard symmetric encryption protocols.

5.2 Access Controls

Access to personal data within jitswin's internal systems is restricted to staff members who require that access to perform their defined job functions. Role-based access controls are enforced across all internal systems. Access to sensitive data categories — such as KYC documents and financial records — is logged and subject to periodic access review. Staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.

5.3 Incident Response

jitswin maintains a documented data breach response procedure. In the event of a security incident that results in unauthorised access to or disclosure of personal data, jitswin will assess the nature and scope of the incident, take immediate remediation steps to contain any ongoing exposure, and notify affected players via their registered email address without undue delay where the incident is likely to result in a significant risk to their personal data.

5.4 Your Responsibilities

While jitswin applies robust security measures to protect your data on the platform side, the security of your personal jitswin account also depends on the steps you take to protect your login credentials. You are responsible for maintaining the confidentiality of your username and password, for ensuring that no other person accesses your account, and for notifying jitswin support immediately via live chat if you suspect your account has been compromised.

At the end of the applicable retention period, personal data is securely deleted from jitswin's systems or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, the data will be retained until that matter is fully resolved and then deleted without unnecessary further delay.

jitswin is committed to facilitating the exercise of data subject rights in a straightforward and timely manner. Requests submitted to jitswin in relation to any of the rights described below will be acknowledged within 5 business days and will be responded to in full within 30 calendar days of receipt of a valid, verified request. Where a request is complex or involves a large volume of data, jitswin may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

7.1 Withdrawing Consent

Where jitswin processes your personal data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, update your preferences in the account dashboard or contact jitswin support via live chat.

7.2 How to Submit a Rights Request

To exercise any of the rights described in this section, contact jitswin's support team via live chat on the platform or by email to [email protected]. To protect your privacy, jitswin will verify your identity before processing any data subject rights request. Verification may involve confirming account details or, for sensitive requests such as full data erasure, providing a copy of a valid identity document.

jitswin takes privacy queries and complaints seriously. If you believe your personal data has been processed in a manner inconsistent with this Privacy Policy, or if you have any concern about how your data is handled, please contact the jitswin support team in the first instance. We aim to resolve all privacy-related complaints within 10 business days of receipt.

8.1 Primary Contact Channel

The fastest way to raise a privacy query or submit a data subject rights request is via the live chat support channel available directly on the jitswin.net platform. Live chat is available 24 hours a day, 7 days a week, with English-language support and an average first-response time of under 3 minutes. If you prefer written correspondence, you may contact jitswin by email at [email protected]. Please include the subject line "Privacy Query" or "Data Rights Request" to ensure your message is routed to the appropriate team.

8.2 Policy Updates

jitswin reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. The effective date at the top of this policy will be updated whenever a material change is made. Where a change is significant — such as a new category of data being collected, or a new type of third-party sharing being introduced — jitswin will notify registered players by email to their registered address at least 14 days before the change takes effect. Continued use of the jitswin platform after the effective date of an updated Privacy Policy constitutes acceptance of the updated terms.

8.3 Children and Minors

The jitswin platform is strictly for users aged 18 years and above. jitswin does not knowingly collect personal data from individuals under the age of 18. If jitswin becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without notice. If you believe a minor has registered a jitswin account, please contact support via live chat immediately so that appropriate action can be taken.

8.4 Governing Version

This Privacy Policy is written and published in English. In the event of any inconsistency between this English-language version and any translation, the English version shall prevail. This policy was last reviewed and updated with effect from 1 January 2026.